1023 Adult Services Health and Social Care Community Team Manager

Job Location: Within one of 4 localities in Middlesex
Job Role: Adult Services Health and Social Care Community Team Manager
Reports to: Professional Lead Services for Older People and Adults / Principal Manager Adult Services
Reported to by: Senior Care Managers, Care Managers and Community Care Managers, District Nurses, Community Nurses, Community Matrons, Occupational Therapists, Team Administrator(s)
Grade: 8A
Work Hours: 36 Hours (Social Services), 37.5 hours (NHS)

PURPOSE OF JOB

To manage and be accountable for an integrated, multi-disciplinary community health and social care service to Adults and Older People currently, but not exclusively, comprising the following disciplines:

• social work and care management services;
• community nursing services;
• occupational therapy services.

To provide a user-centred service through partnership among the professional disciplines within the team, and through effective liaison with other statutory and voluntary sector services e.g. GPs, physiotherapists, voluntary care groups, Carers Centre, Crossroads and others, in order to develop services that:

• effectively assess and support the health and social care needs of adults and older people in the community;
• promote health, wellbeing, independence and offer choice in type and location of service;
• contribute to demand management programmes, preventing avoidable admissions to acute care and facilitating early or timely discharge.

KEY RELATIONSHIPS

• Health and Social Care Community Teams across the partner agencies
• Primary Health Care Team e.g. General Practitioners
• Community Continuing Care Team
• Intermediate Care Teams
• Mental Health Teams
• Community Physiotherapy service
• Community Neuro Rehabilitation team
• Residential and Nursing Homes
• All departments within the Primary Care Trust
• All departments within the Adults Services and Housing Directorate and relevant departments within the rest of the Council
• Children’s Services
• Acute and Community Hospitals
• Hospice and Marie Curie Services
• Allied Health Professionals
• Specialist Nurses
• Private and Voluntary Sector providers
• Education Departments e.g. universities, learning and development departments

DUTIES OF THE POSTHOLDER

Service Management

Working in conjunction with peer H&SCCTMs and senior management the post holder will

1. Lead, manage and develop an efficient and effective social work, community nursing and occupational therapy service for adults, older people and their carers, which is consistent with policies, procedures and good practice and which ensures that Adults and Older People receive seamless, evidence-based services.

2. Develop an integrated team culture, bringing together the different skills, experience and knowledge of team members to maximise the benefits of an integrated approach to service delivery for service users.

3. Forge and strengthen links with other professionals and staff, including GPs, physiotherapists, brokers, care agencies, day services and any other staff relevant to the provision of an effective user-centred service, regardless of the employing organisation.

4. Ensure that the team has the appropriate mechanisms to prioritise workload demands and allocate staff and resources appropriately, in accordance with assessed need and organisational policy.

5. Ensure that the assessment and provision of social care services is in accordance with the Council’s Fair Access to Care Services guidelines and policy. To ensure that unmet need is monitored and recorded, and that significant shortfalls in resources are notified to senior managers.

6. Ensure that the assessment and provision of health care services is in accordance with NHS and PCT access and eligibility criteria.

7. Ensure that appropriate mechanisms are in place to respond to all referrals in an integrated way and within the appropriate and agreed time frames.

8. Ensure that arrangements are in place to effectively plan and review the needs of adults receiving long term care, in conjunction with the Adult Continuing Care Team where appropriate, and in accordance with legislation and organisational policy. Ensure that decisions taken at reviews are implemented.

9. Ensure that effective record keeping practices, including use of IT systems, are maintained in accordance with organisational record keeping policies. E.g. accuracy, confidentiality and timeliness.

10. Monitor the performance of the team with reference to both local and key performance indicators for health and social care services, producing performance and statistical reports as required by the Directorate Management Teams.

11. Implement Adult Protection Procedures, in accordance with the Vulnerable Adults Guidance, chairing strategy meetings as appropriate.

12. Ensure that complaints are managed in accordance with the relevant partner agency’s Complaints Procedure, and within the agreed time frames.

13. Ensure that budgets under direct responsibility remain within set limits, implementing agreed monitoring and control systems.

14. Develop and monitor the team work /service plan in conjunction with the service/business planning processes of the partner agencies.

Professional Supervision and Development

15. Maintain a high standard of professional practice and competence in keeping with the partner agencies’ standards, policies and guidance and the relevant national code of conduct (e.g. NMC, GSCC or HPC).

16. Provide professional supervision within the supervision framework of the organisations both within the team and the localities.

17. Work with Principal Managers and Professional Leads to provide a resource on the relevant professional guidelines, whether clinical/nursing/public health, social work or occupational therapy, for all teams and other health and social care professionals.

18. Work within the clinical governance framework, using evidence-based practice to maximise benefit for and minimise risk to service users.

19. Work with relevant service and management leads in the analysis of accidents, incidents and critical incidents to improve practice, disseminate learning and prevent recurrence.

20. Encourage innovation in professional practice, development and modernisation of the service in accordance with good practice guidance and local needs.

21. Work within the clinical effectiveness framework, using evidence, research and audit, to plan, implement and evaluate care.

Planning and Service Development

22. Actively seek and promote client participation in evaluating, planning and shaping services using the established mechanisms and forums within both organisations.

23. Participate in and contribute to the partner agencies’ business planning processes and the overall management and strategic development of services, taking delegated lead responsibility for appropriate meetings and working parties.

Staff Management

24. Provide line management for the team, ensuring that staff receive regular supervision and appraisals in accordance with the partner agencies’ policies and procedures and individual need.

25. Manage the recruitment, selection and induction of new staff collaboratively with other managers across the service, and be responsible for the monitoring and evaluation of their standard of work during any probationary period of employment (where appropriate).

26. Manage planned leave e.g. annual leave, study leave to ensure effective cover of workload/services.

27. Manage unplanned leave e.g. sick leave, carer leave within the organisations’ policies and with regard to the effective cover of workload/services.

28. Work with the relevant organisational leads and systems in the planning and management of student placements.

29. Ensure that the training and development needs of staff are identified and that their continuing professional development is facilitated. Promote compilation of a professional portfolio.

30. Monitor performance and when necessary initiate capability proceedings to ensure good quality of practice.

31. Manage disciplinary issues according to the partner agencies’ policies and procedures.

32. Represent the partner agencies as required in Legal Proceedings (Civil and Criminal), and be responsible for the attendance and conduct of staff in Court.

33. Identify personal levels of stress and those of other team members and seek to reduce and minimise this using support services provided by the partner agencies as appropriate e.g. staff counselling services.

Communication

34. Communicate effectively and appropriately with others both verbally and in writing (including IT), ensuring it is tailored to the audience and the recipient’s level of understanding or abilities.

35. Work within the organisations’ communication policies, especially with respect to the handling of media enquiries.

Self

36. Maintain an up to date knowledge of, and skills within, your service / area of expertise through relevant research, changes in legislation, professional and good practice guidelines.

37. Undertake supervision and appraisal, and participate in training events as agreed with your Line Manager, maintaining a professional portfolio as required by the relevant professional accreditation body.

General

38. Maintain a working environment in which diversity is respected and responded to, and equality of opportunity is promoted.

39. Maintain service policies, procedures and standards in respect of health, safety and welfare that contribute to efficient organisational performance, that are in line with the policies as agreed by the partner agencies and ensure that the partner agencies comply with relevant statutory requirements.

40. Ensure a positive image is presented to customers and other individuals and organisations and to promote the service by whatever means are appropriate and available.

41. Undertake all duties and interactions with employees, partner providers and customers fairly, without unlawful discrimination and with due regard to the partner agencies’ Diversity & Equality policies.

42. Report any concerns about abuse or malpractice by colleagues, in line with the partner agencies’ whistle blowing policies.

43. Undertake any other duties commensurate with the general level of responsibility of the post.

Additional Information for Agenda for Change

Freedom to Act

The Team Manager is:

• Required to work autonomously without the immediate and direct supervision of their manager.
• Required to take actions based on agreed interpretation of clinical, professional, administrative and technical policies.

Physical Effort

• Light physical effort, walking, sitting, standing.
• Driving / using public transport.
• Frequent use of VDU.

Mental Effort

• There is frequent requirement for concentration. There may be frequent interruptions, some of which will require the job holder to change their planned work. E.g. staffing issues, performance issues, complaints.

Emotional Effort

• Frequent indirect exposure to highly distressing and highly emotional circumstances, e.g. palliative care, families & relatives, vulnerable adults.
• Occasional direct exposure to the above.
• Occasional exposure to distressing and emotional circumstances through staff management. E.g. performance management, staff ill health, career counselling.

Working Conditions

• Required to use VDU equipment frequently on a daily basis.
• Frequent requirement to travel between sites (walk, drive, cycle, public transport).

Qualifications/Experience

1. A relevant Social Work, Nursing or Allied Heath Professional (e.g. Occupational Therapy) qualification.

2. Current registration with a nationally recognised professional body.

3. A minimum of five years’ worked post qualification experience demonstrating increasing levels of responsibility.

4. A recognised management qualification e.g. MBA, DMS or equivalent management experience and training.

5. Experience of managing a team and supervising staff.

6. Experience of budget management.

7. Experience of change management / service development.

Skills / Abilities / Knowledge

8. Able to demonstrate a sound understanding of multi-disciplinary service delivery for adults and older people, including health, social care and the voluntary sector.

9. Able to demonstrate a sound knowledge of the relevant legislation and guidance relating to Adult services.

10. Able to demonstrate an understanding of personnel / human resource management issues e.g. recruitment and retention, performance management.

11. Able to demonstrate a sound understanding of financial and budgetary management.

12. Able to demonstrate a sound knowledge of Health and Safety legislation and risk management.

13. Able to demonstrate a sound knowledge of quality assurance / performance management methods.

14. Able to demonstrate a sound knowledge of, and commitment to, Equal Opportunities and anti-discriminatory practice.

15. Effective communication skills, verbally and in writing, ability to produce management reports.

16. Demonstrable skills in user and carer empowerment.

17. Ability to use a range of computer software e.g. word processing, spreadsheets.

18. Effective negotiating skills.

19. Administrative skills, prioritisation of workloads, time management.

20. Ability to manage the activity of the community-based health and social care teams.

21. Ability to contribute to / undertake policy and service development projects.